Apply for dispute resolution services
If you have a domestic building dispute, we encourage you to check your eligibility and submit an application online, including your best contact information, to receive instant confirmation and a reference number.
DBDRV review every application as it is received for circumstances impacting health and safety or causing financial hardship. Applications are prioritised accordingly. DBDRV will carry out an initial assessment of the dispute before contacting you. Thank you for your patience.
Your application will be assessed and you will receive a call or email to discuss your application and provide next steps.
Call
Enquiries about DBDRV's dispute resolution service can be made by contacting the Building Information Line on 1300 55 75 59 between 9:00 am and 5:00 pm, Monday to Friday (except public holidays).
Interpreter service
For information and advice in languages other than English, call 131 450 and say the English name of your language, then ask the interpreter to call 1300 55 75 59.
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment, you can call us through the NRS.
- TTY users: call 133 677, then ask for 1300 55 75 59.
- Speak & Listen users (speech-to-speech relay) call 1300 555 727, then ask for 1300 55 75 59.
You can also connect to the NRS via the National Relay Service website, then ask for 1300 55 75 59.
Enquiries about the status of your application, case or general enquiries can be made by email. Please include a case number (if you have one) and your contact details in the email. feedback@dbdrv.vic.gov.au.>
If you wish to make a complaint, please see the Make a Complaint, further down this page.
Our location
We have an office in Melbourne CBD open from 9:00am to 4:30pm. In some cases, we may organise dispute resolution appointments onsite around metropolitan and regional Victoria.
Our address is 12/222 Exhibition Street, Melbourne, 3000.
Make a complaint
If you feel dissatisfied or wronged with the quality of our services, you are eligible to make a formal complaint. We deal with most complaints within 30 days. Complaints that are complex can take longer before we make a final decision.
Please ensure that you provide the following information:
- Case Reference Number
- Who your complaint is about
- What you think has been done wrong
- Basic Personal Details
You can email your complaint to complaints@dbdrv.vic.gov.au
Alternatively, you can send your complaint to:
Client Services Manager
Domestic Building Dispute Resolution Victoria
Level 12/222 Exhibition Street
Melbourne VIC 3000
Make a Freedom of Information request
The Freedom of Information Act 1982 gives you the right to make a freedom of information request for copies of documents held by Domestic Building Dispute Resolution Victoria.
You have a right to make a request for:
- documents held by Domestic Building Dispute Resolution Victoria about your personal affairs
- documents about the operation and activities of Domestic Building Dispute Resolution Victoria
- the amendment or removal of incorrect or misleading information about you that is held by Domestic Building Dispute Resolution Victoria
Freedom of Information requests for access to information held by Domestic Building Dispute Resolution Victoria about the personal affairs of another person will be carefully scrutinised. Exemptions from disclosure may apply to some or all such documents.
In addition, we are subject to strict non-disclosure obligations under Part 4 of the Domestic Building Contracts Act 1995, and we are also required to comply with the Privacy and Data Protection Act 2014 (Vic).
For more information including costs and how to make an application, visit the Freedom of Information section on the Department of Justice and Regulation website.
For general information about Freedom of Information, visit the Victorian Freedom of Information Commissioner website.