Apply for dispute resolution services
If you have a domestic building dispute, we encourage you to check your eligibility and submit an application online.
We review every application for circumstances impacting health and safety or causing financial hardship. Applications are prioritised accordingly. We will carry out an initial assessment of the dispute before contacting you. Thank you for your patience.
Your application will be assessed and you will receive a call or email to discuss your dispute and provide next steps.
Call
Enquiries about dispute resolution can be made by contacting the Building Information Line on 1300 55 75 59 between 9:00 am and 5:00 pm, Monday to Friday (except public holidays).
Interpreter service
For information and advice in languages other than English, call 131 450 and say the English name of your language, then ask the interpreter to call 1300 55 75 59.
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment, you can call us through the NRS.
- TTY users: call 133 677, then ask for 1300 55 75 59.
- Speak & Listen users (speech-to-speech relay) call 1300 555 727, then ask for 1300 55 75 59.
You can also connect to the NRS via the National Relay Service website, then ask for 1300 55 75 59.
Enquiries about the status of your application, case or general enquiries can be made by email. Please include a case number (if you have one) and your contact details and send to feedback@dbdrv.vic.gov.au.
If you wish to make a complaint, please see Make a Complaint, further down this page.
Our location
We have an office in Melbourne CBD, open from 9:00am to 4:30pm. In some cases, we may organise dispute resolution appointments onsite around metropolitan and regional Victoria.
Our address is Level 19, 242 Exhibition Street, Melbourne, 3000.
Make a complaint
If our service has not met your expectations, you may make a formal complaint. We deal with most complaints within 30 days. Complaints that are complex can take longer before we make a final decision.
Please ensure that you provide the following information:
- Case reference number
- Details of your complaint
- Basic personal details
You can email your complaint to complaints@dbdrv.vic.gov.au.
Alternatively, you can send your complaint to:
Client Services Manager
BPC Dispute Resolution
GPO Box 536
Melbourne VIC 3001
Make a Freedom of information request
Please refer to the BPC Freedom of information page