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IMPORTANT - Due to important planned upgrades, submitting an application to Domestic Building Dispute Resolution Victoria (DBDRV) will NOT be available between 5pm and 9pm on Wednesday 11th June. If you have any questions, please contact us on 1300 55 75 59.

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Application for domestic building dispute resolution

Please provide an answer for these question(s):

Please review your answer for these question(s):

Before you begin

It's important that you're aware of the following information:

Before you apply, it is a legal requirement that you attempt to resolve the dispute directly with the other party. For advice on the steps you should take, view our Tips to help you resolve your dispute page.
It's important that you're aware our service is governed by legislation, and therefore all parties must comply with the outcome, whether that is reached by agreement or order.
There are consequences for any party who does not comply.
Submitting your application indicates that you are ready to commence DBDRV's dispute resolution process.
Once your application is accepted, if you would like to withdraw there is a formal notification process. Withdrawal is granted at the discretion of the Chief Dispute Resolution Officer. If approved, both parties will receive written notification of this decision.

For more information, view our Dispute resolution process page.

Eligibility

All questions must be answered, unless marked '(optional)'.

Have you tried to resolve your dispute directly with the other party by clearly stating your issues or concerns (preferably in writing) and giving that party a reasonable time to respond?

Yes

Note

It is a legislative requirement that you take reasonable steps to resolve the dispute before you come to DBDRV.

For advice on the steps you should take, view our Tips to help you resolve your dispute page.

Is your dispute about domestic building work?

Yes

Note

We cannot resolve disputes that are not about domestic building work.

For information about your other dispute resolution options, view our Other helpful services page.

Are you the:

Builder

Owner

Architect

Sub-contractor or tradesperson

Other building practitioner

Is your dispute with the:

Builder

Owner

Architect

Sub-contractor or tradesperson

Other building practitioner

Note

We cannot resolve disputes that do not involve the owner.

For information about your other dispute resolution options, view our Other helpful services page.

Note

We cannot resolve disputes between owners.

For information about your other dispute resolution options, view our Other helpful services page.

Note

In some circumstances, we can resolve disputes between owners and other building practitioners such as surveyors, engineers and draftspersons.

For information about the types of disputes that are eligible for our service, view our About us page.

The building contract or agreement is for the:

Minor alteration or repair of a home

Renovation or extension of a home

Construction of a new home

Demolition or removal of a home

Does your building contract or agreement cover just one type of work?

For example just plumbing, painting, etc.

Yes

What type of work does your contract or agreement cover?

Plumbing

Painting

Plastering

Wall or floor tiling

Insulating

Glazing

Electrical work

Installing floor coverings

Attaching external fixtures(including awnings, security screens, insect screens and balustrades)

None of the above

Note

By law we are unable to resolve disputes that relate to just one of the types of work listed, if they are performed under an individual contract or agreement.

Disputes about these types of work may be eligible only if they are being provided as part of a contract or agreement with a builder also including other types of building work.

For more information on how this applies to you and other dispute resolution options, please view our Ineligible disputes page.

Cancel

Are you sure you want to cancel this application?

Any answers you have given will be lost.

Our service

Is our service right for you?
Ineligible disputes
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Reviewing DBDRV decisions

Other information

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The Victorian Government acknowledges Aboriginal Traditional Owners of Country throughout Victoria and pays respect to their cultures and Elders past and present.

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